Quality and environmental policy
ARTE Y MEMORIA, S.L. is a company founded in 1999 with the aim of offering and providing services to archives, museums and public and private institutions responsible for the conservation of documentary heritage.
Specialized in material for the conservation and preservation of textual, graphic and photographic documentation, machinery and consumables, its objective is the supply of material for the restoration, conservation and archiving of historical heritage, both in the public and private sectors.
Our continued work year after year with the same customers and the annual increase of new customers are the best guarantee that we remain a benchmark for quality and service in the sector.
Our Mission: to provide effective solutions.
Our Vision: to form a multidisciplinary team with wide responsibility in the sector, raising the ARTE Y MEMORIA brand to be a reference in our sector.
Our Values: knowledge of the sector, responsibility with the purpose, human team capable of solving and offering solutions.
The company is committed to providing its customers with quality service according to their needs and requirements.
OUR COMPANY BELIEVES IN:
- Quality is a key factor in the future of our company, and this must be assumed with responsibility by all of us.
- Environmental protection, pollution prevention and respect for natural resources, particularly in the use of materials and energy.
- Preventive conservation as a decisive factor in preserving memory.
- The quality service and environmental management system are subject to continuous improvement.
THUS, OUR COMPANY ASSUMES AS MAIN OBJECTIVES:
The total satisfaction of our customers, providing services and products in accordance with their requirements, including legal requirements, and with the appropriate quality and in the required time.
To achieve and maintain a high level of customer service that increases prestige and loyalty among our customers.
Comply with all legal requirements that affect us and keep updating them.
Improve and maintain the Quality and Environmental Management Systems, in accordance with the requirements of ISO 9001 Quality and ISO 14001 Environmental Management Standards.
To reduce the production of waste, energy and water consumption. For this reason, processes are analyzed and improved.
The Management annually defines Quality and Environmental Objectives consistent with this policy and reviews their proper functioning.
Our company makes the policy available to its employees and stakeholders and will report on its environmental management.
The Management of ARTE Y MEMORIA is aware that the ultimate responsibility for achieving the proposed Quality and Environmental Objectives is its own, and in this sense it will provide all the human, technical and economic means necessary to achieve them.
ARTE Y MEMORIA Team
November 2025