Terms and Conditions
Shipping and returns
Arte&Memoria 's shipments are made through the logistics operator DHL.
Delivery times
- The estimated delivery time is 3 to 5 working days from confirmation of payment, for products in stock with destination to mainland Spain.
- The deadlines indicated on the website may be affected at certain times of the year (sales, Christmas, August or other special campaigns with discounts) and in those cases delivery may be delayed up to 48 additional hours.
- Orders placed after 12:00 noon will be processed starting the next business day.
Some products may be subject to stock availability. If the requested product is not available in our warehouse, we will notify you by e-mail.
For shipments outside mainland Spain, please consult the delivery time with our customer service:
Phone: 938 125 378
E-mail: comercial@arteymemoria.com
Delivery times are approximate. If for reasons beyond our control there is any delay, our customer service will inform you.
Important:
Arte&Memoria is not responsible for delays or incidents resulting from a change of address or incomplete or incorrect delivery data. In these cases, the costs of possible re-deliveries or second deliveries will be paid by the addressee.
We recommend you to carefully check the shipping address when you receive the order confirmation.
Shipment tracking
You will be able to track your order using the shipment reference code that you will receive by e-mail with the delivery note. With this code you will be able to check the status of the package on the carrier's website.
Warehouse pickup
Currently, our online store service does not allow orders to be picked up at our warehouse.
If you need more information, please contact our customer service.
Shipping and handling
For orders to mainland Spain, Arte&Memoria will apply a charge of 12,00 € + VAT for preparation and delivery.
For shipments to the Canary Islands, Ceuta and Melilla, please contact our customer service.
For international orders outside Spain, our online store service will contact you to confirm shipping costs and payment procedure.